Reservation Officer

The Tower Plaza Hotel is hiring a professional Reservation Officer responsible for handling all individual and group room reservations, ensuring accuracy in booking and maximizing revenue through efficient inventory management.

Process all incoming reservation requests via phone, email, and online channels promptly and accurately.
Input reservation details correctly into the Property Management System (PMS).
Ensure effective communication with guests regarding booking details, policies, and special requests.
Monitor availability and communicate with the Front Office and Sales teams regarding occupancy forecasts.
Requirements:

Previous experience (1-3 years) as a Reservation Officer or Agent in a hotel is mandatory.
Proficiency in hotel Property Management Systems (PMS).
Strong attention to detail and accuracy in data entry.
Excellent communication and customer service skills.