Telephone Operator

The Majestic Team is seeking a professional and courteous Telephone Operator to manage all incoming, outgoing, and internal calls. This role is key to first impressions and efficient communication throughout the hotel.

Manage the hotel switchboard, directing calls efficiently and accurately to guests and various departments.
Handle guest requests and wake-up calls promptly and professionally.
Provide accurate information about hotel services, facilities, and local attractions.
Handle emergency calls according to hotel protocols.
Maintain professionalism and a positive attitude at all times.
Requirements:

Previous experience (1+ year) as a Telephone Operator or in a similar guest-facing role, preferably in a hotel.
Excellent verbal communication skills in English are mandatory.
A clear, professional, and friendly phone voice.
Ability to remain calm and efficient under pressure (especially during emergencies).